FAQs

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  • What happens during a tutoring session? During a tutoring session, the student will spend the first 30 minutes working alone on practice problems via a free computer based math program set up by the tutor. The student will spend the last 30 minutes working one-on-one with the tutor on grade level practice problems.

  • Can my student work on assignments from school? If the student/parent has a specific topic or type of practice problem they want the tutor to explain during the last 30 minutes of the session, the information and a picture must be sent to info@marylandstemprogram.com at least 12 hours prior to the tutoring session.

  • Can my student get one-on-one tutoring for more than 30 minutes? Students may participate in more than one session per day; however, each session will be billed the normal session rate. Additional sessions require an additional full monthly payment.

  • Is tutoring offered any other days except Saturday? Tutoring is currently being offered on Saturdays only.

  • How do I pay for tutoring sessions? Each client is auto debited via PayPal the same day each month for 4 sessions based on the date of the first full monthly payment.

  • How much is the registration fee? A registration fee of $50 must accompany the first full payment.

  • Is the center open every Saturday? The center is closed the 5th Saturday of each month. Clients are not billed for the 5th Saturday of each month.

  • What happens if I miss a payment? If a payment is not able to be processed, the student’s space in the program will be forfeited immediately. A student may rejoin the program by re-registering and submitting another registration fee along with a monthly payment.

  • Does my student have to attend every session? Students attend sessions the same time each week on Saturdays. Students are not required to attend every session; however, they are billed for every session.

  • What is the refund policy? The program has a no refund policy, no exceptions.

  • Do you offer make up sessions? If a client misses a session, they will not receive a make up session for any reason.

  • Can the time of a tutoring session be changed? Session times may not be changed for any temporary reason. If a client would like to switch times permanently, the parent must email the company 30 days in advance to determine if the switch can be accommodated.

  • Is there a contract? A client can terminate their participation in the program at any time by emailing info@marylandstemprogram. However, clients will not receive a refund for payments already collected/processed.

  • Will my student be given homework? Students will be emailed and hand delivered suggested course materials to complete throughout the week. It is not required for students to complete the assignments.